Physiotherapy;

Initial or follow-up 30 mins = £55

Initial of follow-up 1 hour = £100

Acupuncture;

Initial 1 hour = £100

Follow up 30 mins = £55

Sports Massage;

30 mins = £45

45 mins = £65

1 hour = £75

We offer both 30-minute and 60-minute extended physiotherapy appointments for initial assessments and follow-up sessions — so you can choose what best suits your needs.

For most people, a 30-minute session is more than adequate for a thorough assessment and to start treatment.

If you’d like to cover more than one issue (e.g. neck pain and an ankle injury), or if your condition is more complex, we recommend booking a 60-minute extended session. This allows time for a detailed assessment and meaningful treatment within the same visit.

You’re also welcome to book a longer follow-up appointment if you’d simply like more time for hands-on treatment or rehab guidance.

Not sure what to choose? Feel free to get in touch — we’re happy to help you decide what’s best.

No — you don’t need a GP referral to see us.

As Chartered Physiotherapists, we are autonomous practitioners, fully qualified to assess, diagnose, and treat you directly. This means you can come straight to us and avoid the extra time and hassle of seeing your GP first.

If at any point we feel your GP (or another healthcare professional) should be involved in your care, we’ll always discuss that with you as part of your personalised treatment plan.

You're in safe, experienced hands — and we're here to help you move better, faster.

We now operate across two locations in Exeter:

🧗‍♀️ Quay Climbing Centre Site

📍 Quay Climbing Centre, Haven Road, Exeter, EX2 8AX
Our original clinic is based inside the Quay Climbing Centre. Please wait in the café area on the 1st floor and your physiotherapist will come to collect you.
🅿️ Pay & display parking is available nearby on Haven Road and at the nearby car parks. You can see the various car parking via this link.

🧱 Boulder Exe Site (Tudor Street)

📍 Boulder Exe, Tudor Street, Exeter, EX4 3BR
Our newest clinic is inside Boulder Exe – the big grey building that used to be Fitness First, just behind the Holiday Inn Express near Exe Bridges.
🅿️ There is paid-for on-site parking available right outside the building. Please download the @evologyapp to pay.

Both locations are centrally located, easy to access by foot, bike, or car — and we're happy to help if you need directions when booking!

We want you to feel comfortable and welcomed when you arrive — here's what to expect at each of our locations:

🧗‍♀️ Quay Climbing Centre Site

If your appointment is before 10am, you might find the main blue doors closed — don’t worry, you’re in the right place! Your physiotherapist will come and let you in at your appointment time.

At all other times, please head up to the café on the first floor. You're welcome to enjoy a coffee (or one of their famous brownies!) while you wait. Alternatively, you can wait quietly near the treatment room door and enjoy the view of the climbing wall.
Please do not enter the physio room until your physio comes to collect you, as someone may still be receiving treatment.

🍃 Boulder Exe Site (Tudor Street)

When you arrive at Boulder Exe, feel free to come straight into the main entrance.
You’re welcome to wait in the café/lobby area at the front of the building, or in the bar area next to the gym and yoga studio — whichever feels most comfortable.

Your physiotherapist will come and collect you at your appointment time. Please don’t enter the treatment room until invited, as it may still be in use.

Your first session will begin with a thorough assessment so we can fully understand your problem and create the best treatment plan for you.

🗣️ Step 1: The Conversation (Subjective Assessment)

We’ll start by talking about your issue and your general health. Your physiotherapist will ask detailed questions to build a clear picture of what’s going on — including how your symptoms started, how they affect you, and any relevant medical history.

🧠 Step 2: The Physical Assessment

Next, your physiotherapist will assess your movement, strength, and specific joints or muscles to help identify the affected tissues and make an accurate diagnosis. This will all be explained clearly to you, so you understand what’s happening and why.

👐 Step 3: Treatment (if time allows)

There is usually time to begin treatment during your first session. If your case is more complex, the entire appointment may be needed for assessment — but don’t worry, your physiotherapist will explain your findings and outline a clear treatment plan to get started at your next visit.

If you book a longer, extended session, we’ll ensure there’s time for both a full assessment and to begin treatment on the day.

Suitable clothing and underwear are required to allow the clinician to asses the site of the injury. Ideally, a pair of shorts in the case of lower limb or lumbar spine assessment, and either a tank top or suitable bra to allow the clinician to assess the trunk, shoulder and neck area.

We operate from two sites in Exeter, and accessibility varies depending on the location:

🧗‍♀️ Quay Climbing Centre Site

Unfortunately, due to the restrictions of this beautiful old building, there is no disabled access to the first floor where our treatment room is located. There is a flight of stairs at the entrance, followed by additional stairs to reach reception and the café.
If you have any concerns about accessibility, please get in touch with the clinic — we’ll do everything we can to support you.

🧱 Boulder Exe Site (Tudor Street)

Yes, our Boulder Exe location is fully accessible. The treatment room is located on the ground floor, with level access and on-site parking available just outside the building.

All appointments must be paid for in full in advance. This is easily done when booking online here. If your Physio books your follow-up with you in the session, then we will take card payment at the time. We prefer not to take cash anymore.

Yes — many of our patients successfully claim their physiotherapy fees back through their health insurance.

We’re happy to provide you with a full receipt that includes all the information your insurer needs, so you can submit it for reimbursement. However, please note that we do not invoice insurers directly or deal with them on your behalf.

You’ll need to pay upfront for your session, and then claim the cost back from your insurer.

We recommend contacting your insurance provider in advance, letting them know that we are your preferred physiotherapy provider, and checking their specific requirements.

We are all registered with WPA, and you can still book and pay upfront in the same way, then submit your receipt to WPA for reimbursement.

If you're unsure, we advise speaking directly with your insurer before booking.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a gap that could have been offered to another patient in need.

We kindly ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment.

⏰ Cancellations made with less than 24 hours’ notice, or missed appointments, will be charged the full appointment fee.

🚪 If you arrive late, we’ll do our best to accommodate you, but please understand that we may not be able to extend your session — and the full fee will still apply.

If you have any questions or exceptional circumstances, please don’t hesitate to get in touch — we’re happy to help.